浅谈软件企业PMO的核心价值

浅谈软件企业PMO的核心价值

网友转载 2015/9/24 10:49:32

中小型软件企业起步阶段基本上都是各项目独立自制的部门结构,这样势必会阻止公司内部的信息交流和共享,无法让员工尽快的成长,让管理层更迅速的解决问题。当业务量放大到管理层无法承受时,就要考虑组织结构再造了。PMO的全称是项目管理办公室,管理应该是这个部门的核心,其主要的对象应该是项目。那么,对于软件公司来说,PMO的职责就是要整体管理所有软件项目,让每个项目都达到预期的目标(财务、质量、管理)。为了让分散的管理逐步集中,让经验有效的汇总和分享,让规程更有效,就需要有一个组织来承担这些责任,PMO就会在这样的场景下应运而生。

  前几日与朋友小聚,席间聊到他公司的PMO部门。用他的用他的原话说,那就是他公司PMO部门是成立时雄心勃勃,还搞来了空降部队,每天都在那里闭门造车,成天都在写一堆的文档但是又都基本被束之高阁,到最后自己都不知道自己该干什么了。由于他可能会接手负责PMO,所以他问我PMO的价值在哪里,怎么去体现。正好我也是在做地方公司的PMO负责人,正好与他一起探讨了一把。

  1. 达到财务方面的目标,可以保证项目的既定利润得以实现,每个项目或者绝大多数项目都达到财务目标,公司才能整体的财务目标。

  2. 达到质量方面的目标,可以得到客户的高度认可,积累公司的口碑,良好的口碑可以快速拓展潜在客户和准客户,公司的业务量可以得到快速增长。

  3. 达到管理方面的目标,可以让公司的管理能力不断的提高,风险和问题的应对能力也随之加强;同时,也可以增加员工的认同感和归属感,稳定核心团队成员。

  综上所述,PMO的核心价值就是通过管理所有软件项目,从而让所有(或者绝大多数)软件项目都达到其既定的财务、质量、管理目标。软件公司只有发展到一定的规模和业务复杂度才会遇到天花板,要想有更大的发展就需要变革,只有有效的变革才会提高生产力,从而提高盈利能力和市场竞争力。

  PMO的负责人一定要清楚的了解组织的要求以及部门的定位,然后再来分解远期、中期和近期目标。对于大多数软件企业的PMO部门,其三类目标基本如下:

  1. 近期目标:规范公司业务,达到有据可依。主要活动包括:

A. 梳理公司的所有业务,将业务进行分类,分为不同的业务线(或者业务群)。  

B. 组织各业务线的项目经理进行头脑风暴,找到该业务线的优势和不足。

  C. 为各业务线制定切实可行的流程规范;同时,最关键的是制定典型场景的规范和详细的裁剪指南。

  D. 对各业务线的不同角色进行分别培训,重点讲解各自角色的要点。

  E. 根据组织目标建立核心的度量体系。(一般为成本、质量、进度、问题三类数据)

2. 中期目标:量化分析项目和人员,建立有效的项目考核机制。主要活动包括:

A. 定期对各业务线进行业务分析,根据各自的特点及时更新相关的规程。

B. 通过核心数据的积累,制定组织级的核心项目目标。

C. 分析出各业务线的质量、成本、进度的关系及约束,制定各自的项目评分体系和规则。重点是要使用积累的数据来进行评分,人为因素应该降到较低限度。

D. 通过项目评分体系来建立相应的奖惩机制。

E. 对于高绩效项目要找到优势,迅速进行分享,提高整体绩效;对于低绩效项目要找到根结原因,制定计划逐步解决,将短板补齐。

3. 长期目标:通过数据积累建立模型为组织决策提供依据和参考,建立核心项目管理团队。主要活动包括:

A. 根据组织的要求,扩展核心度量体系,并建立所需的模型。

B. 通过模型的使用,为组织决策提供参考,逐步由支持角色转变为顾问角色。

C. 通过积累的资产,建立项目管理者培养体系,培养核心项目管理团队,为公司的稳定发展奠定重要基础。

D. 扩展外部交流和访问,将公司的品牌和优势进行宣传,发展潜在的客户。

E. 具备专家团队的能力后,可以开展比自身规模小的企业的咨询和服务,建立专业的形象。如有较大市场需求,可以考虑将PMO独立出来成立一个咨询服务公司,既对内咨询服务也对外。这样,PMO即可从一个成本单位变为盈利单位。

PMO在这三个阶段的核心价值分别为:整合和细化规范,稳定组织收益;支持到顾问的转变,将无形价值转变为现金价值,组织价值多元化扩展;量化组织目标,激励成员创造更多价值,组织收益更大化。


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